Who We Are
From our headquarters in Lexington, Kentucky, the heart of the Bluegrass Region, we serve our customers in all matters of vertical transportation; with offices in Louisville, Hazard, and Charleston, WV, and satellite offices in Florence and Paducah. Specializing in service and repair of elevators of all brands, while also offering construction and modernization, we have prevailed over the last four decades with steady growth and a remarkable retention rate.
Founded in 1977 by Danny and Charlie Breaden, we set out to provide our customer base with skilled technicians and prompt, personalized service at a competitive price. Now we are the largest independent elevator company in the state of Kentucky, and almost 80 employees continue to serve in this tradition. In 2002, under the leadership of President Steve Bowlds, our company changed ownership as we introduced the ESOP Employee Stock Ownership Plan. Now all our employees are stakeholders in our success, growth, and prosperity.
What We Do
We are a regional market leader. The main advantages of the contract service we offer, are peace-of-mind and lower repair costs than non-contractual services. Because elevators must undergo annual and cyclical maintenance to prevent malfunction and failure, it is important to our customers that we are proactive and have their elevator(s) prepared for inspection ahead of time, avoiding additional costs and fines. Our customers prefer maintenance contracts, offering lower repair cost and minimized downtime, thus preventing the grave disadvantage of having a non-operational vertical transportation system on site.
With 24/7 live answering service, we provide constant availability to our customers. Our elevator technicians are our most important assets and can schedule urgent repairs alongside their planned routes. A mobile software solution helps them and us to plan, schedule, and communicate.
Our customer base, mostly building owners and building managers, are aware of the quality of service we provide. And our technicians are representing us well in our relationship with our customers. Construction of new elevator systems and lifts, including site evaluation, planning, estimating, the definition of specs, and layout drawing are other services we offer. With a project superintendent on staff, we ensure that the work with architects and construction companies is well coordinated and – as they confirm to us – uneventful.
In fact, most contractors prefer our company. Team attitude and the service we provide are winning components. We rarely ever ask for a change order, unless the customers demand it. We cover all bases on the front end. Our customers’ trust and satisfaction are essential elements to a mutually beneficial long-term business relationship and have provided us with continued success.